The Pond Gnome
  • Home
  • About
    • Testimonials
    • Events
    • Seminars & Speaking Engagements
    • Employment Opportunities
  • Installation
    • Homeowner Installation >
      • Ponds
      • Pondless Waterfalls & Streams
      • Custom Fountainscapes
      • Pool to Pond Conversions
      • Rainwater Harvesting
    • Commercial Work
    • Pricing >
      • Financing
  • Remodeling
  • Maintenance
    • Emergency Pond Procedures
    • Pond Water Treatment
    • Aquatic Plants for Ponds
    • Phoenix Pond Cleaning
    • Phoenix Pond Service & Maintenance >
      • Snowbird Maintenance
    • Troubleshooting
    • Warranties and Manuals
  • Gallery
  • FAQ
  • Pond Tour
  • Blog
  • Contact Us

Emergency Pond Procedures

Picture
623-572-5607

EMERGENCY POND & WATER FEATURE PROCEDURES

IT IS OUR STRONG ADVICE THAT IF YOU HAVE A POND WITH FISH LARGER THAN 12", IT IS A GOOD IDEA TO HAVE A BATTERY-OPERATED AIR STONE TO TOSS IN THE POND IN CASE OF AN ELECTRICAL OUTAGE OR PUMP FAILURE.
​

WATER FEATURE GIVING YOU GRIEF?

Picture
Picture
JOIN OUR MAILING LIST!
Picture
Pond/Water Feature Flooding Yard: The primary cause of this issue is that the auto level fails. Turn off the water to the pond and fill it with a hose when needed until repairs can be made (don't forget to set a timer when running the hose so that you don't flood your yard!).
​If the level of your pond is dropping for some unknown reason, turn off the water to the pond and unplug the pump. If the water level does not drop any further, you know the "leak" is in the waterfall or stream, and is more likely than not the result of plants needing to be thinned. If the water continues to drop, go ahead and turn the system back on to keep it oxygenated for your fish, and let us know that you need help. 

Waterfall/Stream Quits Running: First, check to make sure it's the pump and not the outlet that has gone bad. Yep, even GFCIs go bad. You can try plugging the pump into a different outlet to see if it works there. Also, try plugging something like a hair dryer into the pump outlet to see if that trips the breaker, as well. If so, then you need an electrician, as we are not electrical contractors.
If it's raining, or has been, unplug the pump and let everything dry out completely. The plug it back in, and you may need to reset the GFCI, as well.
If indeed the pump is the issue, unplug the pump and use your small back-up pump or an air stone and pump from a local pet or fishing supply store. This will be a temporary fix during the hot months to keep the water oxygenated for your fish until a new pump can be installed. If you’re at all handy, a new pump can be purchased at Ewing Irrigation, which has many stores across the Valley. They are fairly simple to replace, even if they need an adapter fitting to go from an old-style pump to a new one, and it will save you the cost of a service call. If you need us to do it for you, please don’t hesitate to let us know.


Leak: If the level of your pond is dropping, troubleshoot as follows: Turn off the water to the pond and unplug the pump, monitoring the water loss overnight. If the water level does not drop any further, you know the “leak” is in the waterfall or stream, and is more likely than not the result of plants needing to be thinned. If the water continues to drop, go ahead and turn the system back on to keep it oxygenated for your fish, and let us know that you need help.

need professional help FROM A POND PRO?

CALL US

EMAIL US

If you are not already a Pond Gnome client, kindly email photos of your pond, along with your contact information, so that we may better assist you.
The Pond Gnome offers Pond Design, Pond Construction, Pond Maintenance, Pond Remodeling, Pond Restoration, Pond Replacement, and Pond Cleaning Services for the Greater Phoenix Metropolitan area, including the cities of Phoenix, Scottsdale, Paradise Valley, Carefree, Cave Creek, Glendale, Peoria, Sun City, and other surrounding communities.

​

Picture

Our Services

Ecosystem Ponds
Pondless Waterfalls an Streams
Custom Fountainscapes
Rainwater Harvesting
Commercial Installations
​Pool to Pond Conversions

Public Speaking/Seminars
​

Company

Company Profile
Testimonials and References
​
Gallery
Portfolio
​Events
Blog
​
Employment Opportunities


Support

Contact Information

Maintenance
Water Treatment
Contact Us
Client Portal​

​
The Pond Gnome
22767 N. 104th Ln.
Peoria, AZ  85383
(623) 572-5607

Email
​ROC#277878

Picture
Picture
Picture
Picture
Remodeling and Home Design
  • Home
  • About
    • Testimonials
    • Events
    • Seminars & Speaking Engagements
    • Employment Opportunities
  • Installation
    • Homeowner Installation >
      • Ponds
      • Pondless Waterfalls & Streams
      • Custom Fountainscapes
      • Pool to Pond Conversions
      • Rainwater Harvesting
    • Commercial Work
    • Pricing >
      • Financing
  • Remodeling
  • Maintenance
    • Emergency Pond Procedures
    • Pond Water Treatment
    • Aquatic Plants for Ponds
    • Phoenix Pond Cleaning
    • Phoenix Pond Service & Maintenance >
      • Snowbird Maintenance
    • Troubleshooting
    • Warranties and Manuals
  • Gallery
  • FAQ
  • Pond Tour
  • Blog
  • Contact Us