One of the first questions we're often asked when folks call us for the first time is how long will it take to build my pond. Obviously, that depends on the size. The short answer is that our average pond project is started and completed in the same week. Part of our reputation, besides being the cleanest contractor people have ever worked with, is that we show up when we promise and we stay until the job is done. As a rule, we don't hop around between projects.
Keep reading to understand our entire process -- it's a bit different than you may have experienced with other contractors before. ;-)
If you're planning on building the pond yourself, then it can take anywhere from a weekend to a whole lot longer.
Contact to Contract
We estimate that the average time it takes for someone to go from first contact with us to signing a contract and getting on our construction schedule takes about 2-3 weeks. That time estimate depends on our client's schedule, as well as the amount of incoming requests at any given time.
We do our best to get back to people who first contact us within 48 business hours. During times of unusual incoming requests, this can take a little longer, and we try to keep you posted on where you are in our que.
Once we've had a chance to chat, we usually get out to see your job site and put together your plan and contract within a week from the first telephone conversation.
Once we have a plan, contract, and deposit, we can schedule your start date for next in line.
When Can You Start?
The next question is almost always, when can you start? Depending on the time of year (Spring being our busiest season), we are typically between 3 and 5 weeks out for a new project. Not gonna lie, we've been as far as 3 months out before. We always appreciate people who can plan ahead just a bit! ;-)
Our Unique System
It's as easy as 1-2-3! You might find our process a bit different than what you've experienced with contractors in the past. Our system is designed to first and foremost make sure that we're a good fit for you -- that we're the company that can best meet your needs, goals, and expectations. If we're not, we have no problem referring you to a colleague that we feel would be a better fit.
Step 1. The initial contact is typically done through a phone or video conversation. We ask a whole bunch of questions, so please be patient with us as we get to know you and go through the discovery process of how we can be of service. Again, we have your best interest at heart. The last thing we want to do is jam our product down your throat and create an unhappy client because we didn't meet your expectations. We have a stellar reputation for a reason! If we're looking at remodeling or replacing an existing feature, we'll also ask for photos so we know where we're starting from. If everything goes swimmingly with the phone conversation, and you're comfortable with moving forward with your project -- and our company, we move on to the on-site design consultation.
Step 2. We call this an on-site design consultation because we're coming out to design your pond or water feature. The "free estimate" part has already been handled during the phone conversation beforehand -- another factor in making sure we're a good fit for you. At this time, we meet with all the decision-makers involved to make sure that everyone gets their questions answered, their concerns addressed, and their expectations heard. When everyone involved is comfortable and chomping at the bit to get the party started, we lay out the design, write up the contract, and collect the deposit. The deposit is 1/2 of the contract amount, which allows us to go ahead and order and dedicate the materials necessary to complete your project.
We do have a design consultation fee if you're not quite yet comfortable, or want to continue to talk it over amongst yourselves, etc. That covers our time, education, and expertise for this visit that was set aside just for you. This is why Step 1 is so important to make sure we're all on the same page before Step 2.
Step 3. You are put on the construction schedule for next in line. And we don't just leave you hanging until then! We send out communication emails to let you know what comes next, and keep you informed along the way.
That's really all there is to it. It's as easy as 1-2-3 to elevate your outdoor living experience! Can we get started on yours?