​Oh, no! My beautiful waterfall just quit working! What can I do? What's it going to cost? Can I deal with this myself, or do I have to hire a professional? Will my fish be okay?
These are usually the first panicky thoughts that run through people's minds when their pond pump quits working. ​Before paying for a service call to a professional, let’s check some basics to make sure you actually need professional help. Here are some basic, logical steps to checking out what's going on so that you'll know which professional to call if you need help.
If you're worried about your fish, you should have an air stone or two on hand to help with oxygenation of the water.
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If it's been raining recently, and things have gotten pretty sodden around your yard, unplug the pump and let everything dry out. Once you're sure it's all dry, reset the GFCI plug (and the breaker) and plug the pump back in.
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​If rain and potentially wet connections aren't an issue, unplug the pump and check/reset ALL of the GFCI buttons and breakers to make sure that it’s not just a push of a button or a flip of a switch to solve the problem. There should be a GFCI reset button on the outlet where the pump plugs in. There's also a breaker in your home's breaker box. Make sure you check them both. If anything is tripped, reset it, and then plug the pump back in. Sometimes a surge in the electrical service can cause this to happen, and then it's no big deal to reset everything and you're back in business. It's always nice when a problem has a simple fix, isn't it?
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If the pump is still not coming on after resetting the plug and the breaker, then unplug it again. Now, take a hair dryer or a lamp or something easy to carry and plug it into the outlet that the pump was in (again, after making sure all the GFCI's are on). Does that appliance work?

• If not, then the plug itself has a problem, and you’ll need to contact an electrician. Yes, GFCI plugs and breakers can go bad -- nothing is forever. A licensed electrician will be able to find the problem and get it fixed. In the meantime, you can use an extension cord and plug the pump into a different GFCI-protected outlet temporarily.
• If the appliance works when plugged into that outlet, then it’s probably the pond pump. You can double-check this by using an extension cord into another GFCI-protected outlet to see if it comes on. Don't plug it into a non-GFCI outlet because it may work, but there's probably still a problem, and you could cause a serious problem by keeping the pump plugged into that non-GFCI outlet (like a house fire). If the pump works on the other GFCI outlet, then it may be the original outlet, after all, depending on the age of the pump. If not, then the pump is definitely a goner.
• Call your local professional (us, person who installed your pond, licensed electrician, etc.) and let them know that you’ve checked out the issue and it’s definitely the pump that’s the problem. If you're calling someone who didn't install the pond, they'll need to know the details of what kind of pump you have, so be prepared with that information. Better yet, send them a picture of the pump and the label on it with its specs.

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Not necessarily! If you have a pump that just plugs into a standard GFCI outlet, you may be handy enough to replace it yourself. You may have to call around to find the appropriate replacement.

The price will include a service call (varies by professional), as well as the price of the pump. You can obtain a replacement pump yourself at one of the big-box stores or from Amazon.com; however, be aware that if there's a warranty issue with the pump later on, it will be all on you to deal with it -- a professional will not honor the warranty on a pump that they did not provide.

​During the winter, when the water is cold (below 55 degrees), your fish shouldn’t be in any immediate danger, especially if you have a good amount of surface area of water exposed for oxygen transfer, and your fish are less than 6" in length.

Hope these tips help, and might even save you an unnecessary service call fee. Let us know if we can be of service!

Yes, we DO have a Fall season in Phoenix, albeit not very darn long. And there are some things you should and should not do to prepare your pond for the "winter" ahead.
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Decaying leaves and foliage produce toxic gases that can harm your fish so you want to remove this debris before they can get saturated and sink to the bottom. If you have a skimmer on your pond, this helps tremendously. If you have any deciduous trees around, our Fall winds can blow them right into your pond. You don’t need to remove every single last leaf, but try to remove the majority. If you have a skimmer, check it weekly.

It's tempting to get everything "cleaned up" to prepare for winter. This is actually the worst thing you can do for your aquatic plants. We typically don't get any hard frosts in Phoenix; however, we can get a freeze or two. If you've trimmed and thin your aquatic plants too much, they will have no protection, and a frost could kill them. After the last danger of frost has passed (around the end of February), THEN you can go after any dead stuff and reveal the new lush growth getting ready to "spring" forward.
​Aside from protecting the plant, if you have any amphibious life in your pond, they need the protection from the cold, too. They'll snuggle down into the heart of the plants and hibernate for the winter.

Add Cold Water Beneficial Bacteria to the pond once the temperature drops below 50 degrees, if you need to use any at all. You may not need it, especially if your pond is mature.

​Once temperatures drop to 50 degrees at night (remember, pond water more closely follows nighttime temps rather than daytime temps), stop feeding your fish. They need to get ready to hibernate and you’ll want to avoid any metabolic complications. You can feed them Cold Water Fish Food, or give them natural treats like melon, oranges, lettuce, and even Cheerios.

​The beauty and joy of a pond makes summer far more memorable and relaxing! Summer is still in full swing here in Phoenix (as demonstrated by the 100+ degree days) and every moment with your finned friends and pond plants should be thoroughly relished. To fully enjoy yourself while Living the Aquascape Lifestyle®, you want to make sure your water feature is healthy and functioning optimally throughout the remainder of the warmer months. When water temperature remains above 80 degrees, it’s important to keep a few things in mind.

​Keep an eye on your fish. Do your finned friends appear stressed out, gasping for air close to the water’s surface or especially close to a fountain or waterfall? Warm water has a low capacity for holding oxygen, while cooler water can hold very large amounts of oxygen.

Warm pond water and increased fish activity go hand and hand, and that increased activity also means your fish require more oxygen when less oxygen is available, thus creating a vicious cycle. Stressed fish often begin to develop diseases, and soon enough you’ll have a domino effect.

If you haven’t already done so, add oxygen to your pond by placing an aerator in your pond. You can also install a fountain with a pump, or even a simple spitter, if your pond doesn’t have a waterfall or stream -- and even if it does, this adds more interest in addition to more oxygen. Make sure all areas of the pond are skimmed and the water is being circulated -- keep those streams and waterways clear and flowing. And keep in mind that waterfalls, streams, and even fountains play a huge part in the oxygenation of the water in your pond.

​There are some preventative measures you can take in order to keep your pond from turning into a warm, unhealthy mess at the end of summer. It all starts with a well-designed water feature. Depth of water, plant coverage, shade, and circulation should all be considered when designing and building a pond. A minimum depth of two feet is suggested; the bottom of the pond will remain cooler.

You’ll also want to stock your pond with a lot of plants to provide shade for the fish. A good rule of thumb is to provide plant coverage of approximately 1/3 to 1/2 of the pond’s surface area. It’s not too late to add plants to your pond.

Perhaps one of the most important parts of pond design is circulation. Hopefully your biological filter and mechanical filter are placed across the pond from each other, so that your pond receives optimal circulation. If not, consider adding a fountain or spitter for additional circulation and to create movement in stagnant areas.

​During the final months of summer, you can use these tips to help keep your pond performing optimally:

• Feed fish in the morning and be careful not to overfeed. Uneaten food decays faster in warmer water and can pollute the pond.
• Be sure to remove dying leaves and flowers before they have a chance to decay in the warmer water.

The bottom line is that you need to continue to keep an eye on your pond and let your fish and plants do the talking. If you have a balanced ecosystem, you’ll find it much easier to maintain the health of your pond, fish, and plants. Not to mention, you’re setting up a healthy transition into the fall season.

Even the most well cared for pond can go south under certain conditions: big ol' dust storm, introduction of a foreign substance via a visiting bird or duck, accidental over-fertilization, etc. The proper water treatment product can help get things back on track.

Below is a helpful cheat sheet that should get you going in the right direction for which water treatment product to use for what issue:

Most water treatment products contain live bacteria and enzymes in either dry or liquid form. These must be stored properly for them to remain effective. THESE PRODUCTS NEED TO BE KEPT BETWEEN 50 AND 90 DEGREES AT ALL TIMES OR THEY BECOME INERT! Therefore, the best course of action is to store them inside, not on your patio or in your storage shed.
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For in-person purchases, check with your closest Ewing Irrigation store. Otherwise, you can buy the products online. For best results, make sure you're getting genuine Aquascape water treatment products. If you choose to order online, make sure that you are getting them shipped quickly during the summer months, so they don't get overheated, as this causes them to become inert (see below).