Phoenix Pond Maintenance & Service Options

E-Mail help is FREE to anyone. Sending digital pictures of the pond/issues is a big help! You will typically get a response within 72 hours.

On-site Service: For a trained, skilled professional pond technician, a service call is $130, which includes the first hour on site. After that, we charge $100.00 per man hour, Monday-Friday. Typically, we can get to you in less than two weeks. Emergency and weekend calls are $260 per hour, door to door. 
We will need access to be open, and all pets safely secured away from the work area.
​We do require a credit card in advance to guarantee the appointment, which will not be charged until the service has been performed. If, in the meantime, you manage to effect repairs on your own, please let us know so that we don’t show up anyway, as that may result in a service charge on your credit card for the effort.
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Worry-Free Water Features!

Simply Beautiful!  Beautifully simple!  Want a worry-free pond?  We can make it happen.
Pricing is based on water feature size: the overall square footage. Small is less than 200 sf; medium is 200-400 sf; large is 400-500 sf; larger than 500 sf will require a custom bid.
QUARTERLY VISITS
MONTHLY VISITS
BI-WEEKLY VISITS
PLATINUM PROGRAM
​WEEKLY VISITS
100
135-370
215-475
265-525
per hour, one-hour minimum
per visit, based on size of feature
per month, based on size of feature
per month, based on size of feature
​Automatic scheduling every 3 months
Automatic scheduling every month
Automatic scheduling every other week
Automatic scheduling every week; assigned regular service tech
​Straight hourly rate without the standard trip charge incorporated
Allotted man hours according to feature size
Allotted man hours according to feature size
Allotted man hours according to feature size
​Automated email reminders a week before, and a day before service
​Automated email reminders a week before, and a day before service
​Automated email reminder the day before service
​Automated email reminder the day before service
​System check
System check
System check
System check
​Remove algae & debris
​Remove algae & debris
​Remove algae & debris
​Remove algae & debris
​Clean pump & filter
​Clean pump & filter
​Clean pump & filter
​Clean pump & filter
​Adjust/clean underwater lights
​Adjust/clean underwater lights
​Adjust/clean underwater lights
​Adjust/clean underwater lights
​Inspect lights & transformer
​Inspect lights & transformer
​Inspect lights & transformer
​Inspect lights & transformer
​Aquatic plant gardening as necessary
​Aquatic plant gardening as necessary
​Aquatic plant gardening as necessary
​Aquatic plant gardening as necessary
​Priority scheduling for service calls outside of the regular maintenance visits
​Priority scheduling for service calls outside of the regular maintenance visits
​Priority scheduling for service calls outside of the regular maintenance visits
Up to 2 emergency service calls per year
 
 
 
Warranty extension on all parts & labor (CAC-built features only)
 
 
 
Includes annual cleaning
All programs require a 3-month minimum commitment
​All new contracts are subject to a clean-up fee, depending on condition of pond.
Algae treatment applications charged separately at $25 per pound.
Waiver of Liability
All Pond Gnome technicians will use the utmost care and respect while dealing with your water feature, using only natural, safe water treatment products.  However, we cannot warranty the health of the fish and cannot be held responsible for unusual mishaps.
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