Pond & Water feature service for Phoenix Arizona (AZ)

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Assessment of Existing Pond or Water feature
  • New house come with a pond and you have no idea what to do next?
  • Previous pond service provider out of business?
  • Unhappy with your current pond management provider?
For new clients whose pond or water feature is not CAC-built (built by a Certified Aquascape Contractor), and that we have not had the privilege of visiting previously, we charge $250 for an initial Assessment. This price includes the first hour on site for a Pond Pro to map out the water feature, as well as effect any requested repairs and/or perform service. Additional time on site will be charged at $105 per man hour.
This service also includes a complete reverse-engineering of the water feature as much as possible to make sure we fully understand everything going on. There are literally hundreds of ways to build a "pond," and there are many contractors (both licensed and unlicensed) installing them. Our Pond Pros are trained to find out everything we need to know to provide service to you.
Once the Assessment is performed, we will have a complete database with your pond's information for future reference.
During this initial visit, a trained, experienced and insured Pond Pro will service the water feature and effect repairs if requested, and if possible. The Pond Gnome may then make certain recommendations about improvements, repairs, or maintenance that our Pond Pro feels would be of benefit to you for the long-term enjoyment of your water feature.
Send us a photo of your pond or water feature, and it's equipment, to get started today!
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On-site Service, Monday-Friday
A service call with a trained, skilled Pond Pro for existing clients and/or new clients with a CAC-built water feature (built by a Certified Aquascape Contractor) is $135. This price includes the first hour on site; time after the first hour is billed at $105.00 per man hour.​
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Emergency Calls
Our Platinum Program clients are provided with an emergency phone number that is monitored 24/7/365. Requests outside the Platinum Program are charged at $275 per hour, including drive time. However, we do not at this time offer emergency evening & weekend coverage for anyone not on our Platinum Pond Management Program.
See our instructions for Emergency Pond Procedures to keep you going until help can arrive.
​For any service visit, we will need access to be open, and all pets safely secured away from the work area.

​We do require a credit card in advance to guarantee the appointment, which will not be charged until the service has been performed. If, in the meantime, you manage to effect repairs on your own, please let us know so that we don’t show up anyway, as that may result in a service charge on your credit card for the drive time and effort.

POND MANAGEMENT PROGRAMS FOR Worry-Free Water Features!

Simply Beautiful!  Beautifully simple!  Want a worry-free pond?  We can make it happen with several pond management programs to choose from!
Pricing is based on water feature size: the overall square footage of the entire water feature(s).
​Small is less than 200 sf; medium is 200-400 sf; large is 400-500 sf; larger than 500 sf will require a custom bid.
​We also have a management program designed especially for our beloved Snowbird clients.
QUARTERLY VISITS
MONTHLY VISITS
BI-WEEKLY VISITS
PLATINUM
​POND MANAGEMENT PROGRAM
​WEEKLY VISITS
BEST DEAL!
105
140-385
225-500
275-550
per hour, one-hour minimum
per visit, based on size of feature
per month, based on size of feature
per month, based on size of feature
​Automatic scheduling every 3 months
Automatic scheduling every month
Automatic scheduling every other week
Automatic scheduling every week; assigned regular Pond Pro
​Straight hourly rate without the standard trip charge incorporated
Allotted man hours according to feature size
Allotted man hours according to feature size
Allotted man hours according to feature size
​Automated email reminders a week before, and a day before service
​Automated email reminders a week before, and a day before service
​Automated email reminder the day before service
​Automated email reminder the day before service
​System check
System check
System check
System check
​Remove algae & debris
​Remove algae & debris
​Remove algae & debris
​Remove algae & debris
​Clean pump & filter
​Clean pump & filter
​Clean pump & filter
​Clean pump & filter
​Adjust/clean underwater lights
​Adjust/clean underwater lights
​Adjust/clean underwater lights
​Adjust/clean underwater lights
​Inspect lights & transformer
​Inspect lights & transformer
​Inspect lights & transformer
​Inspect lights & transformer
​Aquatic plant gardening as necessary
​Aquatic plant gardening as necessary
​Aquatic plant gardening as necessary
​Aquatic plant gardening as necessary
​Priority scheduling for service calls outside of the regular maintenance visits
​Priority scheduling for service calls outside of the regular maintenance visits
​Priority scheduling for service calls outside of the regular maintenance visits
Up to 2 emergency service calls per year
 
 
 
Warranty extension on all parts & labor (CAC-built features only)
 
 
 
Includes annual cleaning
All programs require a 3-month minimum commitment
​All new contracts are subject to a clean-up fee, depending on condition of pond.
Algae treatment applications charged separately at $25 per pound.
Waiver of Liability
Our Pond Pros will use the utmost care and respect while dealing with your water feature, using only natural, safe water treatment products.  However, we cannot warranty the health of the fish and cannot be held responsible for unusual mishaps.