Pond & Water feature service for Phoenix Arizona (AZ)
Assessment of Existing Pond or Water feature
For new clients whose pond or water feature was not built by The Pond Gnome, and that we have not had the privilege of visiting previously, we charge $300 for an initial Assessment. This price includes the first hour on site for a Pond Pro to map out the water feature, as well as effect any requested repairs and/or perform service. Additional time on site will be charged at $150 per man hour. This service also includes a complete reverse-engineering of the water feature as much as possible to make sure we fully understand everything going on. There are literally hundreds of ways to build a "pond," and there are many contractors (both licensed and unlicensed) installing them. Our Pond Pros are trained to find out everything we need to know to provide service to you. Once the Assessment is performed, we will have a complete database with your pond's information for future reference. During this initial visit, a trained, experienced and insured Pond Pro will service the water feature and effect repairs if requested, and if possible. The Pond Gnome may then make certain recommendations about improvements, repairs, or maintenance that our Pond Pro feels would be of benefit to you for the long-term enjoyment of your water feature. Send us a photo of your pond or water feature, and it's equipment, to get started today! |
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On-site Service, Monday-Friday
A service call with a trained, skilled Pond Pro for existing clients is $150 per hour, with a one-hour minimum.
A service call with a trained, skilled Pond Pro for existing clients is $150 per hour, with a one-hour minimum.
Emergency Calls
Emergency service calls are charged at $300 per hour, with a one-hour minimum. Our Platinum Program clients are provided with an emergency phone number that is monitored 24/7/365. However, we do not at this time offer emergency evening & weekend coverage outside of our Platinum Pond Management Program, as the phones are email are not monitored outside of office hours.
See our instructions for Emergency Pond Procedures to keep you going until help can arrive.
Emergency service calls are charged at $300 per hour, with a one-hour minimum. Our Platinum Program clients are provided with an emergency phone number that is monitored 24/7/365. However, we do not at this time offer emergency evening & weekend coverage outside of our Platinum Pond Management Program, as the phones are email are not monitored outside of office hours.
See our instructions for Emergency Pond Procedures to keep you going until help can arrive.
For any service visit, we will need access to be open if no one will be home, and all pets safely secured away from the work area. We also require that all pet waste is removed from the ingress and egress access -- we cannot wade through poo and then get into your pond, or track it to our next destination.
We do request a credit card in advance to guarantee the appointment, which will not be charged until the service has been performed. If, in the meantime, you manage to effect repairs on your own, please let us know so that we don’t show up anyway, as that may result in a service charge on your credit card for the drive time and effort.
We do request a credit card in advance to guarantee the appointment, which will not be charged until the service has been performed. If, in the meantime, you manage to effect repairs on your own, please let us know so that we don’t show up anyway, as that may result in a service charge on your credit card for the drive time and effort.
POND MANAGEMENT PROGRAMS FOR Worry-Free Water Features!
Simply Beautiful! Beautifully simple! Want a worry-free pond? We can make it happen with several pond management programs to choose from!
We also have a management program designed especially for our beloved Snowbird clients.
We are living ecosystem pond specialists, so we may not be the right service provider if you have a small concrete non-living bowl of water. We consider those to be fountains, shaped like ponds. We consider a pond to be a living organism.
We also have a management program designed especially for our beloved Snowbird clients.
We are living ecosystem pond specialists, so we may not be the right service provider if you have a small concrete non-living bowl of water. We consider those to be fountains, shaped like ponds. We consider a pond to be a living organism.
QUARTERLY VISITS Starting at $150 per hour, one-hour minimum |
MONTHLY VISITS Starting at $150 per visit |
BI-WEEKLY VISITS Starting at $300 per month |
WEEKLY VISITS Starting at $325 per month |
PLATINUM PROGRAM (TPG-BUILT PONDS ONLY) Starting at $375 per month |
Automatic scheduling every 3 months |
Automatic scheduling every month |
Automatic scheduling every other week |
Automatic scheduling every week |
Automatic scheduling every week; with assigned Pond Pro |
Straight hourly rate for any size feature |
Budgeted man hours according to feature size |
Budgeted man hours according to feature size |
Budgeted man hours according to feature size |
Budgeted man hours according to feature size |
Automated email & text reminders a few days before, and a day before service |
Automated email & text reminders a few days before, and a day before service |
Automated email & text reminder the day before service |
Automated email & text reminder the day before service |
Automated email & text reminder the day before service |
Complete system check |
Complete system check |
Complete system check |
Complete system check |
Complete system check |
Remove algae & debris |
Remove algae & debris |
Remove algae & debris |
Remove algae & debris |
Remove algae & debris |
Clean pump & filter |
Clean pump & filter |
Clean pump & filter |
Clean pump & filter |
Clean pump & filter |
Adjust/clean underwater lights |
Adjust/clean underwater lights |
Adjust/clean underwater lights |
Adjust/clean underwater lights |
Adjust/clean underwater lights |
Inspect lights & transformer |
Inspect lights & transformer |
Inspect lights & transformer |
Inspect lights & transformer |
Inspect lights & transformer |
Check autofill device |
Check autofill device |
Check autofill device |
Check autofill device |
Check autofill device |
Aquatic plant gardening as necessary |
Aquatic plant gardening as necessary |
Aquatic plant gardening as necessary |
Aquatic plant gardening as necessary |
Aquatic plant gardening as necessary |
Up to 2 included emergency service calls per year; dedicated emergency phone number |
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Bumper-to-bumper warranty extension on all parts |
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Includes annual cleaning, if/when necessary |
All programs require a 3-month minimum commitment
All new contracts are subject to a clean-up fee, depending on condition of pond.
Algae treatment applications charged separately at about $25 per pound.
All new contracts are subject to a clean-up fee, depending on condition of pond.
Algae treatment applications charged separately at about $25 per pound.
Waiver of Liability
Our Pond Pros will use the utmost care and respect while dealing with your water feature, using only natural, safe water treatment products. However, we cannot warranty the health of the fish and cannot be held responsible for unusual mishaps.
Our Pond Pros will use the utmost care and respect while dealing with your water feature, using only natural, safe water treatment products. However, we cannot warranty the health of the fish and cannot be held responsible for unusual mishaps.
