           
EMERGENCY POND PROCEDURES:
Auto level/water level of pond -- If your float
valve/auto level device fails, turn off the water to the pond and fill it with a hose
as
needed until repairs can be made (don't forget to set a timer when
running the hose so that you don't flood your yard!).
Leak -- If the level of
your pond is dropping for some unknown reason, troubleshoot as follows:
Turn off the water to the
pond and unplug the pump, monitoring the water loss overnight. If
the water level does not drop any further, you know the "leak" is in the
waterfall or stream, and is more likely than not the result of plants needing to
be thinned. If the water
continues to drop, go ahead and turn the system back on to keep it
oxygenated for your fish, and let us know that you need help.
Pump has quit running or is no longer pushing water
over the waterfall -- Unplug the pump and, if you don't already have
a back-up, purchase an air stone and pump at a local pet or fishing
supply store to put in
the pond. This will be a temporary fix during the hot months to keep the
water oxygenated for your fish until a new pump can be installed. If
you're at all handy, a new pump can be purchased at Ewing Irrigation,
which has many stores across the Valley. They are fairly simple to
replace, even if they need an adapter fitting to go from an old-style
pump to a new one, and it will save you the cost of a service call. :)
If you need us to do it for you, please don't hesitate to let us know.
Read/download FAQ's.
Read/download Troubleshooting.
Read/download Spring Cleaning
Instructions.
Watch maintenance how-to Videos.
SERVICE OPTIONS:
E-mail
help is FREE to anyone. Sending digital pictures of the pond/issues is a
big help! You will typically get a response within 72 hours.
Telephone Support: If you have a pond that
we didn't build and would
like some help/advice, we would be happy to provide technical support via telephone for $25 per incident per 1/2 hour of conversation, payable
by VISA or MC.
On-site Service: For
minor repairs (one-man jobs), there will be a $75 charge to show up, which
includes the first 1/2 hour of service; thereafter, it will be $65 per hour.
For larger repairs, we charge $65.00 per man hour, with a one-hour crew minimum.
Drive time may apply to sites outside the Greater Phoenix area. We will
need access to be open, and all pets safely ensconced away from the work area,
if you will not be home. We do request a credit card number in advance to guarantee the appointment,
which will not be charged until the service has been performed. If, in the meantime,
you manage to effect repairs on your own, please let us know so that we
don't show up anyway, as that may result in a service charge for the
wasted effort.
To determine how many gallons are in your pond, use
the following formula:
Length x Width x Average
Depth x 7.25
NO-WORRIES MAINTENANCE PROGRAM
If you have an ecosystem pond and would like to participate in a regular
weekly, monthly, or bi-monthly maintenance program, please
fill out the Service Agreement
and send it back to us. It's that easy!
If your pond is something other than an ecosystem pond
(concrete, bead filters, etc.), please call for a maintenance program quote.
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