Maintenance


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EMERGENCY POND PROCEDURES:

Auto level/water level of pond -- If your float valve/auto level device fails, turn off the water to the pond and fill it with a hose as needed until repairs can be made (don't forget to set a timer when running the hose so that you don't flood your yard!).

Leak -- If the level of your pond is dropping for some unknown reason, troubleshoot as follows: Turn off the water to the pond and unplug the pump, monitoring the water loss overnight.  If the water level does not drop any further, you know the "leak" is in the waterfall or stream, and is more likely than not the result of plants needing to be thinned.  If the water continues to drop, go ahead and turn the system back on to keep it oxygenated for your fish, and let us know that you need help.

Pump has quit running or is no longer pushing water over the waterfall -- Unplug the pump and, if you don't already have a back-up, purchase an air stone and pump at a local pet or fishing supply store to put in the pond. This will be a temporary fix during the hot months to keep the water oxygenated for your fish until a new pump can be installed.  If you're at all handy, a new pump can be purchased at Ewing Irrigation, which has many stores across the Valley.  They are fairly simple to replace, even if they need an adapter fitting to go from an old-style pump to a new one, and it will save you the cost of a service call. :)  If you need us to do it for you, please don't hesitate to let us know.

Read/download FAQ's.

Read/download Troubleshooting.

Read/download Spring Cleaning Instructions.

Watch maintenance how-to Videos.


SERVICE OPTIONS:

E-mail help is FREE to anyone.  Sending digital pictures of the pond/issues is a big help!  You will typically get a response within 72 hours.

Telephone Support:  If you have a pond that we didn't build and would like some help/advice, we would be happy to provide technical support via telephone for $25 per incident per 1/2 hour of conversation, payable by VISA or MC.

On-site ServiceFor minor repairs (one-man jobs), there will be a $75 charge to show up, which includes the first 1/2 hour of service; thereafter, it will be $65 per hour.  For larger repairs, we charge $65.00 per man hour, with a one-hour crew minimum.  Drive time may apply to sites outside the Greater Phoenix area.  We will need access to be open, and all pets safely ensconced away from the work area, if you will not be home.  We do request a credit card number in advance to guarantee the appointment, which will not be charged until the service has been performed.  If, in the meantime, you manage to effect repairs on your own, please let us know so that we don't show up anyway, as that may result in a service charge for the wasted effort.


 

To determine how many gallons are in your pond, use the following formula:

Length  x  Width  x  Average Depth  x 7.25

 


NO-WORRIES MAINTENANCE PROGRAM

If you have an ecosystem pond and would like to participate in a regular weekly, monthly, or bi-monthly maintenance program, please fill out the Service Agreement and send it back to us.  It's that easy!

If your pond is something other than an ecosystem pond (concrete, bead filters, etc.), please call for a maintenance program quote.

For inspirational ideas, please visit our Portfolio.

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Thank you for visiting The Pond Gnome!  Invite a little magick into your garden!  You can find us at 22767 N. 104th Ln., Peoria, AZ, 85383, 623-572-5607.
Inquiring about a contractor for a Koi pond, stream, waterfall, water garden, natural water feature, fountain, or rainwater harvesting system is easy! We offer custom design and installation of ponds, streams, waterfalls, water gardens, fountains, and Arizona rainwater harvesting systems, as well as reflecting ponds, meditating ponds, and healing ponds.  Questions about ponds, streams, waterfalls, water gardens, natural water feature, fountains, or rainwater harvesting systems can be answered at 623-572-5607 or PondGnome@cox.net.  We design/build/serve Phoenix ponds & water features, Glendale ponds & water features, Peoria ponds & water features, Mesa ponds & water features, Tempe ponds & water features, Chandler ponds & water features, Gilbert ponds & water features, and many more locations for Arizona ponds & water features!

Last modified: 01/17/12