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EMERGENCY POND PROCEDURES:
Auto level/water level of pond -- If your auto
level fails, turn off the water to the pond and fill it with a hose when
needed until repairs can be made (don't forget to set a timer when
running the hose so that you don't flood your yard!). If the level of
your pond is dropping for some unknown reason, turn off the water to the
pond and unplug the pump. If the water level does not drop any further,
you know the "leak" is in the waterfall or stream, and is more likely
than not the result of plants needing to be thinned. If the water
continues to drop, go ahead and turn the system back on to keep it
oxygenated for your fish, and let us know that you need help.
Pump has quit running or is no longer pushing water
over the waterfall -- Unplug the pump and, if you don't already have
a back-up, purchase an air stone and pump at a local pet store to put in
the pond. This will be a temporary fix during hot months to keep the
water oxygenated for your fish until a new pump can be installed. If
you're at all handy, a new pump can be purchased at Ewing Irrigation,
which has several stores across the Valley. They are fairly simple to
replace, even if they need an adapter fitting to go from an old-style
pump to a new one, and it will save you the cost of a service call. :)
If you need us to do it for you, please don't hesitate to let us know.
Read/download FAQ's.
Read/download Troubleshooting.
Read/download Spring Cleaning
Instructions.
If you have an ecosystem, or any other type of pond, and would
like some help with it, we would be happy to provide technical support via
e-mail or telephone for $25 per incident per 1/2 hour of conversation, payable
by credit card.
If you want someone to meet with you at your pond,
we have a minimum $125 charge for this service, which includes the first hour. After that, it's $75 per hour for consulting time.
On-site Service: The price for a service call includes the
first half hour of work, and is reflected in the map below. Thereafter,
all time will be billed at $75.00 per hour, in half-hour increments.
If you are outside of the areas shown below, the price will be a minimum of
$150.00, depending on where you live.
 When you request a service call, you will be
notified at least one day in advance (and many times more than that) of our
arrival on a particular day. We will need access to be open, and all
pets safely ensconced away from the work area. If, in the meantime,
you manage to effect repairs on your own, please let us know so that we
don't come out anyway, because it may result in a service charge for the
effort.
If you would like to participate in a regular maintenance program, please
fill out the Maintenance Agreement
and send it back to us.
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